Shipping Charges

Promotional Shipping—We currently offer two Flat Rate Promotional Shipping rates:

• $9.95 for orders of $50.00 or more (before shipping and sales tax)
• $12.95 for orders of $30.00 to $49.99 (before shipping and sales tax)

These rates are being offered for a limited time in addition to our Regular Shipping Rates described below. Often these Promotional Shipping rates are below our cost to ship your order and we absorb the additional shipping cost as a thank you for placing a larger order. If you return items from an order that received one of our Promotional Shipping rates, the actual cost of shipping your order will be deducted from the refund rather than the amount of the Promotional Shipping rate (the deduction will be adjusted if only part of the order is returned). If your order qualifies for a Promotional Shipping rate you can either select it or one of our Regular Shipping Rates if the Regular Shipping Rates are cheaper or if you prefer a specific method of shipment. If you chose Promotional Shipping we will ship via our choice of shipper (currently either FedEx Ground, FedEx Home Delivery, SmartPost, USPS Priority Mail, USPS Media Mail or (for certain light weight but oversize items) USPS Parcel Post). Promotional shipping rates are valid only for shipments to street addresses (no PO Boxes) in the continental 48 states and Washington DC (no Alaska, Hawaii, Territories, APO or FPO addresses and no shipment to countries other than the United States). Using a PO Box as the shipping address on a Promotional Shipping rate order will delay your order while we contact you for a street address.

Regular Shipping Rates—Our non-Promotional Shipping rates are designed to recoup our cost of shipping your order. We do not profit from these rates nor do we subsidize them. Our shipping and handling charges are made up of two components – the actual cost of shipping charged by the shipping service plus an additional charge of $1.50 to $2.00 per shipment for insurance, packaging and handling. Our website connects with the United States Postal Service and Federal Express to provide real-time shipping quotes based on the weight of the items in your shopping cart, the address to which they are being delivered and the delivery method you choose. To see these shipping quotes just add items to your shopping cart, click View Cart, input your zip code in the shipping estimator and press Enter. This will show you the available shipping options and costs for each method. You can experiment with adding or deleting products to see how shipping charges are impacted.

Tracking Numbers—After your order has been processed and ready to ship, we will email you a shipping confirmation that will include tracking information. Please make sure you enter a correct email address when you place your order.

SmartPost—SmartPost is a shipping service for residential delivery that combines FedEx Ground with USPS last-mile delivery. FedEx picks up packages from our distribution center and transports them to your local Post Office. The USPS then delivers the package the last few miles to your home.

Media Mail—Media Mail is a very economical way to ship books and DVDs. Often these rates are lower than any other rate. However, a package is not eligible for Media Mail if it contains items other than books or DVDs. If your order contains only eligible items, you will be offered the Media Mail shipping option. Please note that Media Mail is slow and can take anywhere from one to three weeks. If shipping to the western half of the US, allow up to three weeks for delivery.

Limitation on Acids and Cleaners—Test acids and many of the coin cleaners we sell may only be shipped by ground transportation per shipping regulations. As a result, only ground shipping methods will be shown for orders that contain any of these restricted products. USPS shipping options are not available for these items.